Monday, March 19, 2018

Fans Lottery - Important Update

Darlington FC Supporters Group was this week informed that the online payment merchant GoCardless, which is used to collect lottery subscriptions, has made a change to its terms and conditions that prohibit the use of the platform for gambling transactions including lotteries. The lottery currently has 135 entrants who use GoCardless as a means to pay their monthly subscription. As a result of the change in T&C’s we can no longer take payment with immediate effect; the last payments that were successfully taken were on the 9th of March.

This only affects those lottery players who pay via GoCardless. If you play the Darlo Fans Lottery via standing order (or another method) you are unaffected.

All GoCardless DD’s normally taken after the 9th of March have been suspended. As a result the team have been looking at ways in which we can continue to take lottery subscriptions via an online method with as little disruption as possible and also with the best customer experience possible – a solution has been found to the issue for existing subscribers however all new entries have been temporarily suspended until further notice.

We also use GoCardless for other fundraising initiatives such as Community Shares and Boost The Budget amongst others – these will remain unaffected as they are not gambling related. It is only the lottery that is affected.

What this means

  • For those who subscribe to the lottery via the GoCardless platform we can no longer process your payment in this way and will need to use an alternative payment merchant which will mean us having to contact you directly by email with a new link to set up a new payment with a new payment provider.

  • For those who have a monthly standing order set up through you bank you will not be affected by this as your monthly payments will continue to be received as normal by DFCSG.

  • In terms of the impact on the overall prize fund there may be a slight reduction depending on how many of the GoCardless entrants sign-up to the new scheme. Whilst we have tried to make this as easy as possible it is inevitable that there will be some players who don’t resubscribe. At the moment we do not have a clear idea on what the impact will be – the impact on the March prize will not be fully known until the end of March and the impact on the April prize will not be known until the 10th of April. As soon as we have calculated the impact we will inform all players.

What happens next

  1. Firstly we will be cancelling all lottery Direct Debit mandates within GoCardless. We have been assured that no further payments will be taken but we will also cancel the mandate. You will receive an email to confirm that the mandate has been cancelled to the email address you subscribed with
    originally.

  2. In order to set all GoCardless players up onto the new payment system we will be issuing invoices which will contain a link for you to enter your payment details. Once the payment details are entered (debit/credit card) you will be billed on a one monthly recurring basis exactly as you
    have been previously billed.

    1. For those whose payment date is on or before the 9th of March we will have received your payment for the March draws and we will send you a link to set up a new payment arrangement when your April payment is due. For example if your DD was successfully taken on the 6th of March you will receive an email on around the 6th of April to set you up on the new system. It is not possible to sign you up earlier as it would mean you would be overpaying.

    2. For those whose payment date is after the 9th of March we will not have received your payment for the March draws and for those who usually pay between the 10th of March and the 21st of March you will receive an email in the next 2-3 days. For those who usually pay after the 21st of March your invoice will be received on or around the date you usually pay. Provided the new payment link is activated before the 31st of March you will be eligible for the March draws.

  3. We will continue working on how we offer new subscriptions to the lottery and will let you know as soon as we find a feasible solution.

The board of Darlington FC Supporters Group apologise for any inconvenience this may cause which unfortunately is completely out of our control and hope that those playing via GoCardless will sign-up via the new payment merchant in order to limit the impact on the crucial funds that are raised for Darlington FC through this draw each month.

Middlesbrough XI

Sat 21st Apr - KO 1:00PM

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The DFCSG - strengthening the roots of our club

The DFCSG created and manage the B2D fund, which is funding available to help establish the Club back in Darlington. The fund acts as the primary collection pot for monies raised from direct donations and events organised by the DFCSG Fundraising Group.

Of course, there are many ways in which you can help the club directly but, if you’re specifically looking for a quick and easy way to support the establishment of a solid foundation for the Club in its new home, then it only takes a few minutes to set up a one-off or regular donation to the B2D Fund either by your online or high street banking service.

For monthly standing orders or a one off donation please send monies to the following account:

“Darlington FC Supporters Group”
Lloyds Bank
Sort code: 30-84-43
Account No: 30283268

To pay by cheque please make cheque payable to
“Darlington FC Supporters Group” and send to

Darlington FC Supporters Group
c/o Blackwell Meadows
Grange Road
Darlington
County Durham
DL1 5NR

Please quote your name in the reference area when using internet banking and, on the back of your cheque, include your name and address.

Remember there are many ways to help the Club… can you think of any more? Please tell us about it either by email or in person at the Fans Table in the bar at all home games.

  • Buying a Season Ticket helps to provide the Manager with additional funding needed to strengthen the team at the start of each new season
  • Attending matches provides the club with a constant stream of money throughout the season, from additional match-day ticket sales and revenues from catering and other sales (e.g. programme sales, match-day raffle tickets, 50:50 match-day draw, Club merchandise).
  • The Come On Darlo Prediction League is a fun way to add a little bit of an edge to your season - use your skill and judgement to predict how we and the other local clubs will do in the coming season, and who will be the big winners and losers nationally, come the end of the season.
  • The Sponsor a Goal scheme is a fan-run initiative which has raised over £8000 for the Club since it began in season 2012-13.
  • For as little as £5/month the DFC Fans Lottery Draw provides you with the chance to win either £50 in each weekly draw, or even more in the monthly Super Draw. The Lottery has raised more than £10,000 for the Club over the past 12 months.
  • The Fundraising Group runs a series of entertainment fundraising events over the year, the proceeds of which go into the B2D fund.
The Darlington FC Supporters Group (DFCSG) was established on April 10th 2015 with the merger of the CIC, Supporters Club and Supporters Trust. Darlington FC Supporters Group holds approximately 62% of the equity of Darlington Football Club and is therefore the major shareholder as well as being the Corporate Director of Darlington Football Club 1883 Ltd.

quaker-retail-160x200.jpgQuaker Retail is the club shop and is open Monday to Friday between 10am and 1pm in the foyer at the Dolphin Centre, in Darlington Marketplace.

To contact the shop either telephone 07717345004 (only available during shop opening hours) or send an email to:

You can also shop online at http://darlingtonfootballclub.co.uk/shop/

Join the DFCSG

Join the DFCSG online right now and have a say in the future of your club.

 

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Contact us

If you have any questions for the DFCSG Board, or would like to get more involved by contributing your thoughts or ideas on how to make our Club even more successful, or if you have any other matter that you’d like to raise or perhaps even stand for election to the DFCSG Board then you can contact us here.